The mission of DSB IT Helpdesk is to provide Dwisolar team member with a higher level of technical support by building a foundation that allows for the continuous improvement of service from the initial recording of the problem or request till the final resolution. The helpdesk will ensure that tickets are responded to promptly, courteously, and professionally. We encourage you to use this system to find valuable information to help you troubleshoot common user problems, review frequently asked questions, access commonly requested forms and links, or send us a suggestion as to how we can improve upon our service.


The helpdesk’s hours of operation are from 9:00am to 6:00pm Monday to Friday and on holidays and weekends(for some urgent server issues only). If you have any questions about the DSB IT Helpdesk and want to speak to the P.I.C personally, please feel free to email us at my.it@dwisolar.com.my


*A valid Dwisolar Sdn Bhd e-mail address is required to submit a ticket.